Terms and Conditions

Please read carefully before sending any images.   

Sending an image and requesting a service from Caledonian Digital constitutes full acceptance of these terms and conditions  

1. The sender of any image to Caledonian Digital must own the copyright to that image, or have the written permission of the copyright owner. The sender of the image will be held liable for any costs associated with court action resulting from violation of copyright.  
2.  It is against the law to send pornographic, obscene, or abusive images by e-mail. Caledonian Digital will report the sender of any such image to the appropriate authority. The sender of any image appearing to show criminal activity will also be reported to the authorities.  
3. Caledonian Digital's privacy policy relating to the viewing of customer images is dependent on the customer keeping secure the password and weblink to the private gallery provided in our e-mails. Caledonian Digital can not be held liable for any additional access to private galleries if the customer chooses to share the information required to access their private gallery with family or friends, or otherwise make available to any 3rd party.  
4. Caledonian Digital's refund policy is limited to the digital content of the actual image purchased and the service provided by Caledonian Digital, and will not be extended to cover any quality issues resulting from any subsequent printing of the image with either the customer's or any 3rd party's printing hardware or software.  
5. Caledonian Digital will not be held liable for any accidental or intentional damage to property or person, physical injury, deterioration in health, or financial loss, triggered by the viewing of any image on it's website.
      
6. Caledonian Digital will not be held responsible for original photographs or videos lost or damaged by the postal service of any country, either on route to our premises or back to the customer's home address.  
7. Caledonian Digital reserves the right to refuse any request for services.  
8. The reworked image must be ordered before extra prints can be purchased. 
9. The extent by which any video can be enhanced is gated by the quality of the original film. This additional service is offered on a best-can-do basis. 
10. Caledonian Digital will take great care of videos sent to us but will not be liable for tapes damaged through the course of playing & recording during the conversion process. 
11. Caledonian Digital are happy to work on a single image with no upfront costs, but for multiple restorations we require a non-refundable deposit of £5 for every photo after the first, to cover our costs. Each deposit paid will be deducted from the final cost of the restored image for each photo. Work may be delayed if deposits are not received without express prior agreement.
12. Fees for VIP membership are non-refundable after the first order using the discount code has been processed. The 12 month period starts after the unique discount is used for the first time. There is NO automatic renewal of membership. Maximum saving allowed is £90 per calendar month. The 50% discount code can be shared with family and friends providing monthly savings limits are not exceeded. The membership card shown on the website is for illustration purposes only. Discount is provided via a unique promotional code on the customer's sales invoice for VIP membership.   

Please contact us if you are unsure about any of the above.